Frequently Asked Questions
Frequently Asked Questions
Property Owners Property Management Services
What services do you offer as a property management company?
We offer a comprehensive range of services including resident screening, rent collection, maintenance and repairs, lease management, property marketing, and financial reporting. Our goal is to maximize your investment and ensure smooth day-to-day operations.
How do you screen potential residents?
Our resident screening process includes background checks, credit checks, employment verification, rental history verification, and reference checks. We aim to place responsible and reliable residents in your property.
How do you handle maintenance and repairs?
We handle all maintenance and repairs through our network of licensed and insured vendors. Residents can submit maintenance requests online, and we prioritize and address them promptly. For major repairs over $500, we consult with you before proceeding.
Financial Management
How do you handle rent collection and late payments?
We collect rent on the first day of each month through an online payment portal. In case of late payments, we enforce the terms outlined in the lease agreement, including late fees. We also handle any necessary eviction processes.
How do you ensure my property is rented at a competitive rate?
We conduct expert market analysis to determine competitive rental rates for your property. We consider factors such as location, property condition, and amenities to set a fair market rent that attracts quality residents while maximizing your returns.
What financial reports do you provide?
We provide monthly financial statements, including income and expense reports, rent roll, and balance sheets. Annual reports are also provided for tax purposes. All reports are accessible through our online owner portal.
Communication and Updates
How often will I receive updates about my property?
We provide regular updates on your property, including occupancy status, maintenance issues, and financial performance. You will receive monthly financial reports and immediate notifications of any significant events or issues. Additionally, you can log into your owner portal and check up on your portfolio at anytime and from anywhere.
How can I contact the property management team?
You can contact us via phone, email, or through the owner portal. Our office hours and contact information are listed on our website. We are committed to prompt and effective communication.
Leasing and Resident Relations
How do you handle lease renewals and terminations?
We proactively manage lease renewals, negotiating lease renewals and handling all paperwork. For lease terminations, we ensure compliance with legal requirements, oversee the move-out process, and promptly complete the necessary turn-over maintenance. Quickly marketing the property to obtain a new resident.
What happens if a resident needs to be evicted?
In the event of an eviction, we handle the entire process, including serving notices, filing legal paperwork, and coordinating with law enforcement if necessary. Our goal is to minimize the financial impact on you and re-rent the property as quickly as possible.
How do you handle disputes and complaints?
We address disputes and complaints promptly and professionally, aiming to resolve issues amicably. We follow a systematic approach to ensure fair treatment for all parties involved.
Property Marketing
How do you market my property to potential residents?
We use a combination of online listings, social media, and local advertising to market your property. Professional photography, virtual tours, and detailed property descriptions are utilized to attract high-quality residents.
How long does it typically take to rent out a property?
The time it takes to rent out a property varies based on market conditions, property location, and pricing. Currently, it takes less than 30 days to find a suitable resident in our area. We work diligently to minimize vacancy periods.
Legal and Compliance
How do you ensure compliance with local and state rental laws?
We stay updated on all local, state, and federal rental laws and regulations. Our lease and management agreements are designed to ensure full compliance, reducing legal risks for property owners. Our policies and procedures have been designed specifically to comply with the most current regulations.
What insurance requirements do you have for property owners?
We recommend that property owners maintain landlord insurance, which typically covers property damage, liability, and loss of rental income. Specific insurance requirements may vary based on property type and location.
Get In Touch With Us
Complete the form in its entirety to be connected with a qualified property manager who can assist you with all your property-related needs.
Get In Touch With Us
Complete the form in its entirety to be connected with a qualified property manager who can assist you with all your property-related needs.